index
Free Shipping to UK, USA & Canada | Worldwide Shipping Available SHOP NOW

Return policy

Your satisfaction is significant to us at GetsCartOnline. We have created a transparent return and exchange policy to provide you peace of mind when you shop with us.

Easy Returns within 30 Days

You have 30 days from the date of delivery to return your item for a complete refund. We accept returns for both defective and non-defective products.

Condition for Returns

The products must be unused, in their original condition, and have all tags intact. If a returned item reaches our facility in a damaged or used condition, we reserve the right to refuse the refund.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect product, please contact us immediately at support@getscartonline.store with photo or video evidence.

Note: For verified damaged items, you do not need to return the product. We will provide a brand-new replacement or a full refund at no extra cost to you.

Return Process

To initiate a return (for change of mind or size exchange), please email our dedicated Customer Support Team at support@getscartonline.store.

  1. Our team will offer you a Return Authorization Number.

  2. You should affix this number to the delivery box and ship the item back to our warehouse.

  3. Return Shipping: For standard returns or exchanges, the customer is responsible for return courier charges.

  4. Restocking Fee: There is No Restocking Fee.

Order Modifications and Cancellations

We provide a 24-hour window for order adjustments or cancellations. Once an order has been processed or shipped from our international facility in Pakistan, it cannot be modified or canceled.

Shipping Origin & Customs

Our premium leather products are shipped from our international production facility in Pakistan. While we offer Free Shipping to the USA, Canada, and UK, please note that any local customs duties or import taxes are the responsibility of the buyer as per their country's laws.

Contact Us

  • Business Name: GetsCartOnline

  • Email: support@getscartonline.store

  • Phone: +1 (520) 683-1144

  • Address: Tnhs 6 438 Morris Rd, Truganina, Victoria, 3029, Australia

  • Operating Hours: Monday to Friday | 09:00 AM – 05:00 PM (AEST)